Refund Policy

Last updated: 28 September 2026

The Perfect Match Promise

Free shade and size swaps within 90 days. If the shade is not your match or the size is not right, we swap it free of charge within 90 days of delivery. You do not pay a restocking fee and you do not pay for the replacement pair. We cover the shipping of the replacement pair.

Every pair ships sealed and brand new. We never send a pair that has been opened, worn or returned by another customer.

How to request a swap

Email hello@fleecesociety.com within 90 days of delivery with your order number and the shade or size you would like instead.
We confirm the swap by email within one business day and send you instructions.
To be eligible, the item must be unworn, unwashed and in its original sealed packaging.

Refunds

To be eligible for a refund your item must be unworn, unwashed, in the same condition you received it, in its original sealed packaging, with proof of purchase, and requested within 90 days of delivery.

Email hello@fleecesociety.com with your order number to start a return. We reply with a return authorisation and the return address: the address we confirm in your return authorisation email.
Return postage for refunds is paid by the customer, except where the item is faulty or incorrect. Swaps are always free.
Once your return arrives and has been inspected we email you to confirm receipt and whether the refund is approved.
Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer it can take a few days longer to appear on your statement.
Original shipping charges are refunded only where the item was faulty or incorrect.

Right of withdrawal (EU and EEA customers)

If you are a consumer in the European Union or the European Economic Area, you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. This right does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene once they have been unsealed after delivery, which includes hosiery and legwear. Where the right does apply, we refund the purchase price and the standard outbound delivery charge within 14 days of receiving the returned goods.

Items that cannot be returned

For hygiene reasons, hosiery and legwear that has been worn, washed or removed from its sealed packaging cannot be returned or refunded, except where the item is faulty. This does not affect your statutory rights.

Faulty or incorrect items

If your order arrives faulty or damaged, or you receive the wrong item, email hello@fleecesociety.com with your order number and a photo. We make it right at no cost to you — replacement or full refund, including any return postage.